Politica di rimborso

Receive a faulty item?

Easy Free Return and Exchange.

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to support@ladyoccasions.com immediately with following information:

Your order number
Which item is damaged
Photographic evidence
Photo of the label

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.

PLEASE NOTE: Lingerie products can not be returned or exchanged.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 30 days of the delivery date.

How can I exchange my item?

We accept free exchange.
You need provide:

Your order number
Which item you want a size exchange
New size
Photo of the label
Please note that if the item has been worn, washed or used in any way with all labels attached, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. Item(s) cannot be exchanged if the label has been cut/removed.


All claims for size exchange must be made within 30 days of the delivery date.

I entered the wrong item / shipping address. What do I do?
We can change your item / shipping address before item ship. Just email to support@ladyoccasions.com immediately with following information:

* Order number

* Wrong item name / shipping address

* Correct item name, size, and color / shipping address

We are unable to make any changes or amendments to your order if your order shipped.


REFUNDS: Please note, we do not issue refunds on non-faulty items. We will refund after your return item is received back at our facility and all details are confirmed. However, we do treat each return on a case by case basis, and cash refunds are eligible.

Return/Exchange Processing Time
Please allow 5-7 business days to process your return.

It takes about 5-10 business days for a full refund to your payment account! Please keep an eye on your account!

The specific arrival time depends on the processing time of each bank!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Email:support@ladyoccasions.com